Refund policy

At Art of Tibet, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

Free Returns and Refunds

Damaged or Incorrect Items: If your item arrives damaged, defective, or does not match the description provided on our website, we offer free returns and a full refund. Please notify us of any such issues within 48 hours of receiving your order. We will guide you through the return process and cover the cost of return shipping.
Change of Mind: If you change your mind about a purchase, we are happy to accept returns. However, the customer is responsible for the return shipping cost. The item must be returned in new, unused condition and in the original packaging. Please note, return requests due to a change of mind must be received within 48 hours of delivery.

How to Return an Item

Contact Us: To initiate a return, please email us at info@artoftibet.com within 48 hours of receiving your order. Include your order number, a brief description of the issue, photo of the isuue if possible and whether you're requesting a refund or exchange.
Return Instructions: Once your return request is approved, we will provide you with the return instructions. Ensure the item is safely packaged to prevent damage during the return shipment.
Refund Processing: Once we receive the returned item, we will inspect it. If it meets the return criteria, your refund will be processed within 2-5 business days. Refunds will be issued to the original payment method used during the purchase.

Conditions for Returns

Items must be returned in unused, undamaged, and resellable condition, and with all original tags and packaging intact.
Our items are handcrafted and may show slight variations in design or color, which adds to their uniqueness. Please keep this in mind when considering a return due to a change of mind.

Non-Returnable Items

Any personalized or customized items cannot be returned unless they are damaged or defective.

Customer Responsibility for Returns

For change of mind returns, the customer is responsible for the return shipping costs and ensuring the item is safely returned in its original condition. Please ensure your return is packaged securely, as we cannot accept responsibility for items damaged during return transit.

Exchanges

We do not offer direct exchanges at this time. If you would like to exchange an item, please return it according to our return policy and place a new order for the desired item.

Contact Us

If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out to us. We're here to help!

Email: info@artoftibet.com
Live Chat: Available on our website 24/7.

Thank you for shopping with Art of Tibet. We appreciate your trust and aim to ensure your satisfaction with every purchase.